Customer Advocacy Coordinator - Remote Role at Employment Hero

Job Overview

Job Description

Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees. The EH Way At Employment Hero, we’re proud of our unique DNA, which we call The EH Way. We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission We Live by Our Values - we role model our values 100% of the time We Expect High Performance - we set a high standard and we’re not satisfied with being average As our Customer Advocacy Coordinator, you’ll be working as part of the broader Customer Marketing team and will be instrumental in turning our happy customers into loud voices that fuel our growth and validate our mission to make employment more rewarding for everyone. This role is the bridge between customer insight and product improvement, ensuring we are sharper as a marketing team by amplifying the authentic experiences of both our new and existing customers. Your key focus areas will be Closing the feedback loop: Giving our customers a voice within our customer community, Hero Connect , to ensure we remain a porous and responsive business. Supercharging Hero Heights: Scaling our Customer Reference Call program by implementing new processes and tooling to make social proof a competitive advantage. Storytelling: Identifying and nurturing our most engaged customers to become powerful case studies of how Employment Hero has made employment more valuable for them. This will include Advocacy Tooling Management: Administering and scaling our advocacy platforms (including Circle) to drive efficiency and reach. Community Moderation: Actively monitoring forums to ensure constructive dialogue and identifying sentiment trends. Cross-Functional Escalation: Partnering with Support and Product teams to resolve customer frustrations and close the feedback loop. Case Study Development: Identifying advocates and conducting interviews to produce compelling success stories for the business. Internal Program Promotion: "Selling" the Hero Heights program to Sales and Marketing to increase internal adoption and usage of customer references. AI-Driven Scaling: Utilising AI tools to automate workflows, analyse sentiment, and grow our advocacy programs without increasing manual headcount. Who you are To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring Empathetic Communication: You are a "better listener than talker" with a knack for translating customer feedback into actionable insights. Proactive "Hustle": A self-starter mentality with the confidence to "tap people on the shoulder" across Sales, Marketing, and Support. Tech-Savviness: An interest in (or experience with) AI tools and community platforms to scale your impact efficiently. Relationship Building: The ability to make customers feel heard and valued while navigating a fast-paced, high-growth environment. Marketing Curiosity: A baseline understanding of the marketing ecosystem and how social proof influences the customer journey. Resilience & Agility: The ability to drop one task and pick up another as our business pivots and grows at lightning speed. What we can offer At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means You will work remotely, with the flexibility to own your time and impact You will access cutting-edge tools to amplify your work, knowledge and outputs You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies You’ll also have access to a wide range of benefits that includes - a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities Annual Global Gathering - so far we’ve been to Thailand, Vietnam, Bali, Dubai and are excited to meet in Gold Coast in Australia in September 2026 We’re AI-first, so you may meet some of our AI tools early in the process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience. We verify candidate identity and location as part of our hiring process. At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/ Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

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