Bilingual Client Care Agent
at VetStrategy / Daubigny
Position Overview The role of the Client Care Agent (CCA) is to be the liaison between our clinics and clients through the Client Care Centre on a remote b
Job Overview
Published
Sep 13, 2026
Expires
Dec 12, 2026
Source
VetStrategy / Daubigny
Region
BE
Type
Remote / Work From Home
Category
WFH
Seniority
Lead
Job Description
Position Overview The role of the Client Care Agent (CCA) is to be the liaison between our clinics and clients through the Client Care Centre on a remote basis. Please note this is an opportunity for future opportunities within our network.
Reporting Structure This position reports to Lead, Call Centre.
Responsibilities As a CCA your job involves inbound or outbound calls to meet service levels and booking targets. Duties involved in each of these areas include but are not limited to:
Client Care Duties
Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication scripts to meet call volume, service level and booking targets.
Identify client needs ensure smooth client experience.
Problem solving client concerns in a respective and helpful manner.
Build relationships and engage clients by providing excellent customer service and ensuring all questions and confirmations are handled appropriately.
General
CCA effectively communicates with all team members
Strong phone and verbal communication skills along with active listening
Client focused and adaptability to different personability types
Understands the principles of proper medical record keeping and upholds the necessary standard
Deals tactfully and respectfully with all difficult situations that arise
Always maintains patient confidentiality
Show respect, empathy, and kindness to all clients, and colleagues
Requirements
High school diploma is required
Ability to communicate effectively in French and English will be an asset.
Previous customer service experience or Customer Care Representative experience from a Veterinary Clinic is required.
Excellent verbal and written communication skills is a must.
Prior knowledge of medical terminology and good understanding of PMS, (preferably VetUp).
Individuals must be able to work effectively without supervision
Strong problem-solving capability and ability to manage time effectively
Ability to connect with people in a genuine, friendly and compassionate manner.
Working Conditions Must be able to work remotely with access to a quiet space during working hours and reliable internet.
Originally posted on Himalayas
Remote Work Guidelines & Career Insights
Practical advice for succeeding as a remote professional in this role.
Asynchronous Productivity
High-performing remote teams prioritize asynchronous communication. Document your progress clearly in tickets, maintain organized project repositories, and communicate status updates proactively without waiting for real-time meetings.
Home Office & Security
Ensure a private, quiet workstation with a reliable high-speed broadband connection (min 50 Mbps). Maintain compliance with employer cybersecurity policies by utilizing secure password managers, 2FA authentication, and authorized VPN services.
Resume & Application Tips
Tailor your CV specifically to the requirements of Bilingual Client Care Agent. Highlight quantifiable achievements from past roles (e.g. revenue growth, efficiency improvements, or software shipped) and showcase proven experience collaborating with remote teams.
Virtual Interview Prep
Test your video and audio hardware before virtual calls. Prepare concise STAR-format stories demonstrating how you manage time independently, handle conflicting priorities across different time zones, and solve complex problems autonomously.
Frequently Asked Questions
Key answers about the application process, remote setup, and compensation for Bilingual Client Care Agent.
Is the Bilingual Client Care Agent role 100% remote?+
Yes, this is a fully remote work-from-home position with VetStrategy / Daubigny. You can collaborate asynchronously, manage project deliverables, and participate in virtual team meetings from your home office without daily commuting.
What qualifications and experience are needed for Bilingual Client Care Agent?+
Applicants are typically evaluated on relevant industry background, core capabilities, and self-management. Key requirements include strong English communication skills, independent problem-solving abilities, and familiarity with modern remote collaboration platforms like Slack, Zoom, and project management tools.
Who is eligible to apply for this job?+
This remote opening welcomes applications from BE and eligible remote regions. Candidates must ensure they meet the work authorization, residency, or independent contractor criteria required by VetStrategy / Daubigny.
What is the salary and benefits package for Bilingual Client Care Agent?+
The expected compensation for this role is competitive compensation aligned with global remote market standards. In addition to base compensation, remote positions often provide flexible working hours, home office equipment stipends, and professional growth opportunities.
How do I apply and what should I prepare for the interview?+
Click the "Apply Now" button on this page to visit VetStrategy / Daubigny's official application portal. Tailor your resume to highlight relevant achievements, and prepare to discuss your experience working productively in an asynchronous remote environment.
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