Customer Care Specialist
at Citiside Property Management
We are looking for an empathetic, detail-oriented, and proactive Customer Care Specialist to join our team.
Job Overview
Published
Sep 12, 2026
Expires
Dec 11, 2026
Source
Citiside Property Management
Region
FI
Type
Remote / Work From Home
Category
WFH
Salary
$4 - $7 / year
Experience
3 years
Job Description
We are looking for an empathetic, detail-oriented, and proactive Customer Care Specialist to join our team. In this role, you will be the primary touchpoint for our customers, ensuring they receive prompt, helpful, and compassionate support. Beyond simply solving issues, your goal is to build strong relationships, foster loyalty, and deliver exceptional experiences across all communication channels.
Key Responsibilities
Respond to customer inquiries via phone, email, live chat, and social media in a timely, professional, and friendly manner.
Actively listen to customer concerns, identify root causes, and provide clear, effective solutions or escalations.
Manage customer feedback, complaints, and service issues with patience, empathy, and high emotional intelligence.
Collaborate with internal teams (operations, technical, sales) to resolve complex customer issues efficiently.
Maintain accurate records of customer interactions, transactions, inquiries, and feedback in the CRM system.
Proactively follow up with customers to ensure full resolution and satisfaction.
Identify patterns in recurring customer issues and suggest process improvements to enhance the overall customer experience.
Requirements & Qualifications
Experience: 1–3 years of experience in customer service, customer support, or client-facing roles.
Communication: Excellent verbal and written English communication skills.
Soft Skills: High level of empathy, active listening, patience, problem-solving mindset, and stress tolerance.
Tech Savvy: Familiarity with CRM software and communication tools.
Work Style: Strong organizational skills, ability to multitask in a fast-paced environment, and a strong sense of accountability.
WARNINGS
NO TEMPORARY workers.
· Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.
· NO working for another company at the same time.
NO hiring subs to do what we hired you to do.
We terminate immediately due to these violations.
Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.
Core Values we expect team members to remember
Trust.
Go Getter.
Transparency.
Salary: $4 – $7 / hour Originally posted on Himalayas
Remote Work Guidelines & Career Insights
Practical advice for succeeding as a remote professional in this role.
Asynchronous Productivity
High-performing remote teams prioritize asynchronous communication. Document your progress clearly in tickets, maintain organized project repositories, and communicate status updates proactively without waiting for real-time meetings.
Home Office & Security
Ensure a private, quiet workstation with a reliable high-speed broadband connection (min 50 Mbps). Maintain compliance with employer cybersecurity policies by utilizing secure password managers, 2FA authentication, and authorized VPN services.
Resume & Application Tips
Tailor your CV specifically to the requirements of Customer Care Specialist. Highlight quantifiable achievements from past roles (e.g. revenue growth, efficiency improvements, or software shipped) and showcase proven experience collaborating with remote teams.
Virtual Interview Prep
Test your video and audio hardware before virtual calls. Prepare concise STAR-format stories demonstrating how you manage time independently, handle conflicting priorities across different time zones, and solve complex problems autonomously.
Frequently Asked Questions
Key answers about the application process, remote setup, and compensation for Customer Care Specialist.
Is the Customer Care Specialist role 100% remote?+
Yes, this is a fully remote work-from-home position with Citiside Property Management. You can collaborate asynchronously, manage project deliverables, and participate in virtual team meetings from your home office without daily commuting.
What qualifications and experience are needed for Customer Care Specialist?+
Applicants are typically evaluated on 3 years. Key requirements include strong English communication skills, independent problem-solving abilities, and familiarity with modern remote collaboration platforms like Slack, Zoom, and project management tools.
Who is eligible to apply for this job?+
This remote opening welcomes applications from FI and eligible remote regions. Candidates must ensure they meet the work authorization, residency, or independent contractor criteria required by Citiside Property Management.
What is the salary and benefits package for Customer Care Specialist?+
The expected compensation for this role is $4 - $7 / year. In addition to base compensation, remote positions often provide flexible working hours, home office equipment stipends, and professional growth opportunities.
How do I apply and what should I prepare for the interview?+
Click the "Apply Now" button on this page to visit Citiside Property Management's official application portal. Tailor your resume to highlight relevant achievements, and prepare to discuss your experience working productively in an asynchronous remote environment.
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