Customer Service Agent
at Thrifty Car and Van Rental
Apply directly for Customer Service Agent at Thrifty Car and Van Rental. Verified 100% work-from-home position. View requirements, benefits, salary & direct application link.
Job Overview
Published
Aug 30, 2026
Expires
Sep 14, 2026
Source
Thrifty Car and Van Rental
Region
RO
Type
Remote / Work From Home
Category
WFH
Job Description
Job Title: Customer Service Agent
Location: Exeter Head Office - Full Time
Hours: 40 hours Monday-Friday + Saturday shift rota
Benefits
22 days holiday, increasing to 27 plus bank holidays Free onsite parking Free onsite gym Company pension scheme Employee discount scheme Funded Summer and Christmas events Cycle to Work Scheme Discounted car hire rates The Role:
You will be a valued member of a team, providing support through a variety of communications, accurate recording of data and various tasks that impact on our services, taking inbound and outbound calls from our branches and customers. You will be creating an exceptional experience for customers, whilst building trusting relationships and handling queries with confidence to provide all National Account customers with a dedicated vehicle hire reservation service.
No prior experience is necessary, full training will be given.
This is an office-based role. The candidate will be required to work 40 hours per week as well as Saturdays on a rota basis.
Responsibilities
To provide outstanding customer service and exhibit excellent communications skills when interacting with clients Regularly monitor personal and team inboxes and respond to emails Ensure all customer complaints are resolved to the customers satisfaction To process data accurately using a variety of inhouse systems Answer calls and promptly resolve any requests or queries The Candidate:
Happy to work independently, as well as in a part of the team Excellent communication skills Strong organisational skills and attention to detail Ability to multitask IT literate About Us: Thrifty is the largest privately-owned leasing company in the UK, with 81 locations nationwide. Our Head Office is the central hub of our operations, and we are searching for an exceptional administrator to join our team. As one of the leading rental companies in the UK, we owe our success to a comprehensive fleet and a commitment to excellent customer service. With our growth comes exciting opportunities to become part of our family business, where our peopleremainat the heart of everything we do. Shape the future with us APPLY NOW and join our team!
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Remote Work Guidelines & Career Insights
Practical advice for succeeding as a remote professional in this role.
Asynchronous Productivity
High-performing remote teams prioritize asynchronous communication. Document your progress clearly in tickets, maintain organized project repositories, and communicate status updates proactively without waiting for real-time meetings.
Home Office & Security
Ensure a private, quiet workstation with a reliable high-speed broadband connection (min 50 Mbps). Maintain compliance with employer cybersecurity policies by utilizing secure password managers, 2FA authentication, and authorized VPN services.
Resume & Application Tips
Tailor your CV specifically to the requirements of Customer Service Agent. Highlight quantifiable achievements from past roles (e.g. revenue growth, efficiency improvements, or software shipped) and showcase proven experience collaborating with remote teams.
Virtual Interview Prep
Test your video and audio hardware before virtual calls. Prepare concise STAR-format stories demonstrating how you manage time independently, handle conflicting priorities across different time zones, and solve complex problems autonomously.
Frequently Asked Questions
Key answers about the application process, remote setup, and compensation for Customer Service Agent.
Is the Customer Service Agent role 100% remote?+
Yes, this is a fully remote work-from-home position with Thrifty Car and Van Rental. You can collaborate asynchronously, manage project deliverables, and participate in virtual team meetings from your home office without daily commuting.
What qualifications and experience are needed for Customer Service Agent?+
Applicants are typically evaluated on relevant industry background, core capabilities, and self-management. Key requirements include strong English communication skills, independent problem-solving abilities, and familiarity with modern remote collaboration platforms like Slack, Zoom, and project management tools.
Who is eligible to apply for this job?+
This remote opening welcomes applications from RO and eligible remote regions. Candidates must ensure they meet the work authorization, residency, or independent contractor criteria required by Thrifty Car and Van Rental.
What is the salary and benefits package for Customer Service Agent?+
The expected compensation for this role is competitive compensation aligned with global remote market standards. In addition to base compensation, remote positions often provide flexible working hours, home office equipment stipends, and professional growth opportunities.
How do I apply and what should I prepare for the interview?+
Click the "Apply Now" button on this page to visit Thrifty Car and Van Rental's official application portal. Tailor your resume to highlight relevant achievements, and prepare to discuss your experience working productively in an asynchronous remote environment.
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