Customer Service Representative
at Pavago
Customer Service Representative (CSR) – RemoteCustomer Support | Phone | Email | Live Chat | Ticketing Systems Position Type: Full-Time, Remote Working Hou
Job Overview
Published
Sep 14, 2026
Expires
Dec 13, 2026
Source
Pavago
Region
CZ
Type
Remote / Work From Home
Category
WFH
Experience
2 years
Seniority
Lead
Job Description
Customer Service Representative (CSR) – Remote Customer Support | Phone | Email | Live Chat | Ticketing Systems
Position Type: Full-Time, Remote
Working Hours: U.S. Client Business Hours
About the Role At Pavago , we’re hiring on behalf of one of our clients for a Customer Service Representative (CSR) to deliver exceptional customer support across phone, email, live chat, and ticketing platforms.
This is a customer-first role where you’ll be responsible for
Resolving customer inquiries
Managing support tickets
Troubleshooting issues
Maintaining customer satisfaction
Delivering timely, professional communication
You’ll serve as the frontline voice of the company, ensuring every customer receives a positive, solutions-focused experience while helping strengthen customer loyalty and retention.
If you enjoy helping people, solving problems, and working in a fast-paced support environment, this role is a strong fit.
What You’ll Own Customer Support & Issue Resolution
Handle inbound customer inquiries through
Phone
Live chat
Support tickets
Resolve customer concerns professionally and efficiently.
Troubleshoot common issues and escalate complex cases when necessary.
Deliver timely, high-quality customer support.
Manage multiple customer conversations while maintaining service quality.
Ticket & Case Management
Manage customer support tickets using platforms such as
Zendesk
Freshdesk
Help Scout
Salesforce Service Cloud
Prioritize cases based on
Urgency
SLA requirements
Business impact
Maintain accurate documentation of
Customer interactions
Troubleshooting steps
Case resolutions
Monitor open cases through completion.
Customer Experience & Communication
Communicate clearly and professionally across all support channels.
De-escalate challenging customer situations with empathy and professionalism.
Build trust through proactive communication and consistent follow-up.
Capture customer feedback and identify recurring support trends.
Maintain a customer-first approach in every interaction.
Knowledge Base & Process Improvement
Maintain and update
FAQs
Internal knowledge base articles
Support documentation
Improve
Response templates
Support macros
Workflow documentation
Share recurring customer issues and improvement recommendations with internal teams.
Cross-Functional Collaboration
Work closely with
Operations
Billing
Technical Support
Product teams
Coordinate escalations and ensure smooth issue resolution.
1–2 years of experience in
Customer Service
Customer Support
Call Center
Client-facing roles
Experience using customer support platforms such as
Zendesk
Freshdesk
Salesforce Service Cloud
Help Scout
Excellent multitasking and organizational skills.
Ability to manage high ticket volumes while maintaining quality.
Proficiency with
Google Workspace
Microsoft Office
Reliable internet connection and professional remote workspace.
Nice to Have
Experience supporting U.S.-based customers.
Background in
SaaS
E-commerce
Healthcare
Finance
Service-based businesses
Familiarity with
Live chat platforms
Customer support automation tools
KPI-driven support environments
Multilingual communication skills.
What Makes You a Strong Fit
You genuinely enjoy helping customers and solving problems.
You remain calm under pressure.
You communicate clearly and professionally.
You manage multiple priorities efficiently.
You are detail-oriented and highly organized.
You take ownership of customer issues until they are fully resolved.
What a Typical Day Looks Like
Review and prioritize incoming support tickets.
Respond to customers via phone, email, and live chat.
Troubleshoot customer issues and coordinate escalations.
Document customer interactions and update support records.
Follow up on unresolved cases.
Identify recurring issues and recommend service improvements.
In short: You deliver fast, professional, and solution-oriented customer support that strengthens customer satisfaction, loyalty, and retention.
Key Metrics for Success (KPIs)
First Contact Resolution (FCR)
Customer Satisfaction (CSAT)
Net Promoter Score (NPS)
Average response time
Average resolution time
SLA compliance
Ticket quality and documentation accuracy
Quality assurance (QA) performance
Why Join Us?
High-impact customer-facing role.
Opportunity to strengthen customer experience operations.
Exposure to modern customer support platforms and workflows.
Fully remote work environment.
Career growth opportunities into
Senior Customer Support Representative
Customer Success Specialist
Team Lead
Operations Support
Interview Process
Initial Phone Screen
Video Interview with Pavago Recruiter
Practical Assessment (Customer Support Scenarios or Simulated Tickets)
Client Interview with Support Leadership
Offer & Background Verification
What Happens After You Apply Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video . This short, self-recorded video is the final step that completes your application and can be recorded whenever it’s convenient for you.
Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps hiring managers evaluate your communication style early, making future interviews more meaningful and reducing unnecessary interview rounds.
Don’t overthink it—you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed.
Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.
Apply Now If you’re passionate about helping customers, thrive in fast-paced support environments, and take pride in delivering outstanding service, we’d love to hear from you. Apply today and help create exceptional customer experiences every day.
Originally posted on Himalayas
Remote Work Guidelines & Career Insights
Practical advice for succeeding as a remote professional in this role.
Asynchronous Productivity
High-performing remote teams prioritize asynchronous communication. Document your progress clearly in tickets, maintain organized project repositories, and communicate status updates proactively without waiting for real-time meetings.
Home Office & Security
Ensure a private, quiet workstation with a reliable high-speed broadband connection (min 50 Mbps). Maintain compliance with employer cybersecurity policies by utilizing secure password managers, 2FA authentication, and authorized VPN services.
Resume & Application Tips
Tailor your CV specifically to the requirements of Customer Service Representative. Highlight quantifiable achievements from past roles (e.g. revenue growth, efficiency improvements, or software shipped) and showcase proven experience collaborating with remote teams.
Virtual Interview Prep
Test your video and audio hardware before virtual calls. Prepare concise STAR-format stories demonstrating how you manage time independently, handle conflicting priorities across different time zones, and solve complex problems autonomously.
Frequently Asked Questions
Key answers about the application process, remote setup, and compensation for Customer Service Representative.
Is the Customer Service Representative role 100% remote?+
Yes, this is a fully remote work-from-home position with Pavago. You can collaborate asynchronously, manage project deliverables, and participate in virtual team meetings from your home office without daily commuting.
What qualifications and experience are needed for Customer Service Representative?+
Applicants are typically evaluated on 2 years. Key requirements include strong English communication skills, independent problem-solving abilities, and familiarity with modern remote collaboration platforms like Slack, Zoom, and project management tools.
Who is eligible to apply for this job?+
This remote opening welcomes applications from CZ and eligible remote regions. Candidates must ensure they meet the work authorization, residency, or independent contractor criteria required by Pavago.
What is the salary and benefits package for Customer Service Representative?+
The expected compensation for this role is competitive compensation aligned with global remote market standards. In addition to base compensation, remote positions often provide flexible working hours, home office equipment stipends, and professional growth opportunities.
How do I apply and what should I prepare for the interview?+
Click the "Apply Now" button on this page to visit Pavago's official application portal. Tailor your resume to highlight relevant achievements, and prepare to discuss your experience working productively in an asynchronous remote environment.
Related Skills & Keywords
Similar Remote Jobs
Senior QA Engineer at DualEntry — 100% Remote | Apply Now
DualEntry
⚡ Full Stack Engineer at Bjak — 100% Remote | Apply Direct
Bjak
⚡ Remote Licensed Talk Therapist - Fee For Service at Thriveworks — 100% Remote | Apply Direct
Thriveworks
⚡ Enterprise Account Executive EU (B2B) at TripleTen — 100% Remote | Apply Direct
TripleTen
Explore More Remote Opportunities
Discover verified work-from-home positions by role, category, and regional hiring markets.
Popular Job Categories
Save this remote job alert.
Store your email with the current page context so you can keep track of similar remote opportunities and reuse this search later.
Search alerts are stored with your current page context so you can track similar jobs over time.
Ready to Apply?
Click the button below to apply on the employer's official website. Always verify job details before submitting personal information.