Sr. Manager, Product Design
at HighLevel
About HighLevelHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and s
Job Overview
Published
Sep 12, 2026
Expires
Dec 11, 2026
Source
HighLevel
Region
US
Type
Remote / Work From Home
Category
WFH
Experience
9+ years
Seniority
Director
Job Description
About HighLevel
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports businesses across 150+ countries and powers more than 4 billion API hits and 2.5 billion message events daily.
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed, ownership and customer impact. Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support.
Role overview
We are seeking a Senior Manager, Product Design to lead design for HighLevel 's core platform experiences, mobile experiences for native platforms and design system team. This role will report to the Senior Director, Product Design and manage approximately 8 product designers across the United States and India.
This is a craft-driven senior design manager role for someone who can help create a step change in HighLevel 's design practice. The ideal candidate brings exceptional aesthetic judgment, visual craft and interaction-design taste, plus the leadership ability to turn those standards into better work from the team.
A major part of this role will be line managing the design system team and helping level up design system strategy and execution, in partnership with the Senior Director, Product Design, who owns the design system as part of their broader portfolio. The goal is not only better internal tooling, but major improvements to the UX/UI our customers experience every day.
HighLevel values velocity, ownership and practical innovation. We are actively adopting AI-assisted production workflows, including tools such as Cursor and Claude Code, and we are looking for design leaders who are curious about new ways of working and eager to help teams get to better results more quickly.
Product and design scope
You will lead design execution and quality across three connected areas
Core platform experiences that help agencies and SMBs manage customers, work across accounts, navigate the product, configure settings and complete essential business workflows
Mobile experiences for native platforms that make HighLevel 's most important workflows accessible, focused and effective for customers on the go
Design system strategy, execution and team practices, including AI-assisted production workflows, that help designers and engineers deliver a vastly better, more consistent customer experience
What you will lead
A team of approximately 8 product designers across US and India teams, including coaching, career development, performance management, prioritization and staffing
Design quality and execution across core platform experiences, native mobile surfaces and design system work
Line management for the design system team, in partnership with the Senior Director on design system strategy, priorities and adoption
A high-velocity operating rhythm for critiques, reviews, planning, feedback loops and cross-functional alignment
A meaningfully higher bar for aesthetic quality, visual design, interaction design, information architecture, product thinking and end-to-end usability
Talent development, including elevating strong performers and supporting designers who need clearer expectations or additional coaching
Key responsibilities
- Team leadership and management
- Manage, coach and develop approximately 8 product designers across US and India teams
- Set clear expectations for quality, ownership, collaboration and delivery
- Hire excellent talent, onboard new designers and help the team grow with intention
- Elevate designers through coaching, stretch opportunities and clear development plans
- Performance manage thoughtfully and directly when designers need additional support, sharper expectations or role calibration
- Build a team culture that values speed, ownership, craft and customer impact
- Craft, aesthetic quality and product excellence
- Raise the bar for design output across aesthetic quality, visual craft, interaction quality, product design thinking and customer-centered execution
- Help create a step change in HighLevel 's design practice by making quality standards sharper, more visible and more consistently applied
- Lead critiques and quality reviews that improve the work before it reaches customers
- Ensure major releases are grounded in clear user needs, thoughtful flows, durable interaction patterns and refined visual execution
- Encourage responsible use of AI-assisted tools and workflows to accelerate exploration, prototyping, documentation and production collaboration
- Core platform and mobile design leadership
- Lead design execution across core platform experiences that support navigation, account management, configuration, workflow execution and customer operations
- Guide mobile design for native platforms, ensuring the experience is focused, useful and appropriately adapted to mobile customer needs
- Partner with Product and Engineering to clarify priorities, shape roadmaps, identify tradeoffs and maintain a high-quality customer experience
- Connect work across desktop, mobile and shared platform surfaces so customers experience HighLevel as one coherent product
- Design system leadership
- Line manage the design system team and help evolve HighLevel 's bespoke design system into a strategic accelerator for product quality, execution speed and customer experience
- Partner with the Senior Director on design system strategy, priorities, governance and adoption across the broader product portfolio
- Work horizontally across product, design and engineering teams to drive adoption of shared components, patterns and interaction standards
- Reduce pattern drift across core platform and mobile experiences through clear guidance, reusable patterns and strong examples of the desired UX/UI quality
- Cross-functional collaboration and business impact
- Build strong operating partnerships with Product, Engineering, Data, Support and Customer Success
- Represent design in planning, roadmap and delivery conversations with clarity and sound product judgment
- Work effectively across time zones and cultures, especially between US and India teams
- Model the pace, ownership and adaptability expected in a high-velocity product environment
Qualifications
9+ years of experience in product design, UX or related product experience disciplines, including 3+ years managing product designers
Proven experience managing designers across complex B2B SaaS, platform, mobile or multi-product environments
Exceptional aesthetic judgment, visual craft and interaction-design taste, with the ability to raise the quality of work across a team
Experience leading critique, coaching designers and helping teams make strong design decisions
Experience leading or line managing design system work, including component libraries, shared patterns, contribution models, documentation, governance or adoption across product teams
Experience managing distributed teams and working across time zones; experience working closely with India-based teams is a strong plus
Demonstrated ability to hire strong designers, develop existing talent and performance manage team members who need additional support
Strong product judgment and comfort balancing customer needs, business outcomes, technical constraints and speed of execution
Familiarity with AI-assisted production tools such as Cursor, Claude Code or exploratory "vibe coding" workflows, and enthusiasm for using them thoughtfully to improve design velocity and collaboration
Comfort operating in fast-paced, ambiguous environments with high ownership expectations
What success looks like
Core platform and mobile experiences become more cohesive, intuitive and polished across the customer journey
HighLevel 's bespoke design system becomes a major force for better UX/UI, with clearer strategy, stronger execution, broader adoption and visible improvements to customer-facing quality
The team's design output shows a step change in aesthetic quality, visual craft, interaction models, information architecture and end-to-end product thinking
Designers receive clearer feedback, stronger coaching and better development support across both US and India teams
The team embraces AI-assisted workflows to explore faster, communicate ideas more clearly and deliver better outcomes without compromising quality
Product, Engineering and other partners experience Design as a clear, reliable and high-quality partner in shaping and shipping product work
Why HighLevel
Lead design for foundational product experiences used by millions of businesses
Manage and grow a talented team across US and India
Help level up design system strategy and execution across a broad product platform
Raise the bar for aesthetic quality, craft, interaction quality and product design excellence
Work with modern AI-assisted production tools and workflows in a culture that values velocity, ownership and practical experimentation
Competitive compensation, benefits and flexibility
EEO statement The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide demographic information. This information is used solely for compliance with government recordkeeping, reporting and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
We encourage you to review our Privacy Policy before submitting your application.
The salary range for this position is to be confirmed by HighLevel 's People and Compensation teams.
Originally posted on Himalayas
Remote Work Guidelines & Career Insights
Practical advice for succeeding as a remote professional in this role.
Asynchronous Productivity
High-performing remote teams prioritize asynchronous communication. Document your progress clearly in tickets, maintain organized project repositories, and communicate status updates proactively without waiting for real-time meetings.
Home Office & Security
Ensure a private, quiet workstation with a reliable high-speed broadband connection (min 50 Mbps). Maintain compliance with employer cybersecurity policies by utilizing secure password managers, 2FA authentication, and authorized VPN services.
Resume & Application Tips
Tailor your CV specifically to the requirements of Sr. Manager, Product Design. Highlight quantifiable achievements from past roles (e.g. revenue growth, efficiency improvements, or software shipped) and showcase proven experience collaborating with remote teams.
Virtual Interview Prep
Test your video and audio hardware before virtual calls. Prepare concise STAR-format stories demonstrating how you manage time independently, handle conflicting priorities across different time zones, and solve complex problems autonomously.
Frequently Asked Questions
Key answers about the application process, remote setup, and compensation for Sr. Manager, Product Design.
Is the Sr. Manager, Product Design role 100% remote?+
Yes, this is a fully remote work-from-home position with HighLevel. You can collaborate asynchronously, manage project deliverables, and participate in virtual team meetings from your home office without daily commuting.
What qualifications and experience are needed for Sr. Manager, Product Design?+
Applicants are typically evaluated on 9+ years. Key requirements include strong English communication skills, independent problem-solving abilities, and familiarity with modern remote collaboration platforms like Slack, Zoom, and project management tools.
Who is eligible to apply for this job?+
This remote opening welcomes applications from US and eligible remote regions. Candidates must ensure they meet the work authorization, residency, or independent contractor criteria required by HighLevel.
What is the salary and benefits package for Sr. Manager, Product Design?+
The expected compensation for this role is competitive compensation aligned with global remote market standards. In addition to base compensation, remote positions often provide flexible working hours, home office equipment stipends, and professional growth opportunities.
How do I apply and what should I prepare for the interview?+
Click the "Apply Now" button on this page to visit HighLevel's official application portal. Tailor your resume to highlight relevant achievements, and prepare to discuss your experience working productively in an asynchronous remote environment.
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