Technical Support Advisor
at Ada
Apply directly for Technical Support Advisor at Ada. Verified 100% work-from-home position. View requirements, benefits, salary & direct application link.
Job Overview
Published
Aug 27, 2026
Expires
Sep 11, 2026
Source
Ada
Region
UK
Type
Remote / Work From Home
Category
WFH
Job Description
About Us Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone.
We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.
Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve.
With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.
Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and Monday.com , saving millions of hours of human effort.
Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.
At Ada, we see growth as a reflection of each individual owner’s personal growth.
That’s why our values are rooted in driving progress and continuous improvement.
If you’re ambitious and eager to grow, Ada could be the place for you.
Learn more at www.ada.cx .
Our Role As a Technical Support Advisor, you will be an integral part of our Technical Support team to proactively localize, diagnose and problem-solve technical issues of our clients while delivering against the team’s SLAs and KPMs.
About You You have a proven track record of resolving issues that are hard to replicate and may be dependent on products or infrastructure beyond Ada’s own product/platform.
Technical Competences
You have experience using Postman or CURL Experience supporting web applications in our current technology stack (Jira, Zendesk, Salesforce) You possess a working knowledge of Application Programming Interfaces (APIs), You have excellent backlog management skills, ensuring service requests are kept up to date and nothing “dies on the vine”.
You possess an analytical and methodical approach to problem-solving and troubleshooting technical issues.
You manage competing priorities transparently.
You can explain complex concepts effectively to different audiences, and adjust your communication style accordingly.
Outcomes Triage, troubleshoot, localize and escalate complex client support issues to the Technical Support Engineering teams within agreed-upon SLAs.
Deliver exceptional customer service experience and technical support to our clients.
Support our non-engineering teams in using, debugging, and understanding our platform.
Maintain and improve internal product documentation for the client support team.
Become an Ada product expert and utilize your knowledge to derive structured feature requirements and bug reports from even the most abstract information from our stakeholders. #LI-NS1 Benefits & Perks At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success.
We prioritize your well-being, growth, and work-life balance.
Benefits Unlimited Vacation
Recharge when you need to.
Comprehensive Benefits
Extended health coverage, dental, vision, travel, and life insurance.
Wellness Account
Empowering you to invest in your overall well-being and lifestyle.
Employee & Family Assistance Plan
Resources to support you and your loved ones.
Perks Flexible Work Schedule
Balance your work and personal life.
Remote-First, In-Person Friendly
Options to work from home or at our local hub.
Work from Home Budget
Equipping you with the tools and support for a seamless remote work experience.
Access to Cutting-Edge AI Tools
Work with the best AI tech stack in the industry.
Hands-On with LLMs
Enhance your expertise in leveraging large language models.
A Thriving Industry
Join the forefront of innovation in AI, shaping the future of technology.
The above Benefits and Perks only apply to full-time, permanent employees.
As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking.
All hiring decisions are made by our team.
Thank you for your interest in joining us at Ada.
Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position.
Remote Work Guidelines & Career Insights
Practical advice for succeeding as a remote professional in this role.
Asynchronous Productivity
High-performing remote teams prioritize asynchronous communication. Document your progress clearly in tickets, maintain organized project repositories, and communicate status updates proactively without waiting for real-time meetings.
Home Office & Security
Ensure a private, quiet workstation with a reliable high-speed broadband connection (min 50 Mbps). Maintain compliance with employer cybersecurity policies by utilizing secure password managers, 2FA authentication, and authorized VPN services.
Resume & Application Tips
Tailor your CV specifically to the requirements of Technical Support Advisor. Highlight quantifiable achievements from past roles (e.g. revenue growth, efficiency improvements, or software shipped) and showcase proven experience collaborating with remote teams.
Virtual Interview Prep
Test your video and audio hardware before virtual calls. Prepare concise STAR-format stories demonstrating how you manage time independently, handle conflicting priorities across different time zones, and solve complex problems autonomously.
Frequently Asked Questions
Key answers about the application process, remote setup, and compensation for Technical Support Advisor.
Is the Technical Support Advisor role 100% remote?+
Yes, this is a fully remote work-from-home position with Ada. You can collaborate asynchronously, manage project deliverables, and participate in virtual team meetings from your home office without daily commuting.
What qualifications and experience are needed for Technical Support Advisor?+
Applicants are typically evaluated on relevant industry background, core capabilities, and self-management. Key requirements include strong English communication skills, independent problem-solving abilities, and familiarity with modern remote collaboration platforms like Slack, Zoom, and project management tools.
Who is eligible to apply for this job?+
This remote opening welcomes applications from UK and eligible remote regions. Candidates must ensure they meet the work authorization, residency, or independent contractor criteria required by Ada.
What is the salary and benefits package for Technical Support Advisor?+
The expected compensation for this role is competitive compensation aligned with global remote market standards. In addition to base compensation, remote positions often provide flexible working hours, home office equipment stipends, and professional growth opportunities.
How do I apply and what should I prepare for the interview?+
Click the "Apply Now" button on this page to visit Ada's official application portal. Tailor your resume to highlight relevant achievements, and prepare to discuss your experience working productively in an asynchronous remote environment.
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