Customer Service Support Agent
at LevelUp
Apply directly for Customer Service Support Agent at LevelUp. Verified 100% work-from-home position. View requirements, benefits, salary & direct application link.
Job Overview
Published
Aug 27, 2026
Expires
Sep 11, 2026
Source
LevelUp
Region
US
Type
Remote / Work From Home
Category
WFH
Experience
1-2 years
Job Description
Company Overview LevelUp is a specialized agency offering premier outsourcing solutions to agencies, software vendors, and website owners.
Over the past seven years, we have successfully partnered with diverse companies to provide exceptional technical, operational, and back-office support.
Our expansive team consists of skilled, passionate professionals dedicated to delivering top-tier results for our clients.
Position Overview As a Customer Service - Support Agent , you'll manage the full commercial lifecycle for a portfolio of customers, including renewals and contract updates, while making sure customer concerns are addressed quickly and effectively.
Reference: 2622-302609 Responsibilities Account Lifecycle
Manage the full commercial lifecycle for assigned customers, including renewals and contract updates, ensuring customer concerns are addressed along the way.
Customer Support
Handle a range of customer tickets, including billing questions and product inquiries.
Support Calls
Conduct live calls with customers to support their needs directly.
Escalations
Serve as first-line (L1) support, escalating and coordinating with internal teams to resolve issues when needed.
Must-Haves (Required Qualifications) 1–2 years of proven experience in a customer-facing role.
Demonstrated experience handling customer retention and managing escalations.
Confidence conducting live customer calls and virtual meetings.
Exceptional written and verbal English communication skills.
Comfortable working scheduled night shifts to support customers in the U.S.
Nice-to-Haves (Preferred Qualifications) Experience in a B2B SaaS environment.
Hands-on experience with CRM tools.
More Information This is a fully remote position with a standard 40-hour fixed-schedule work week.
The exact work schedule depends on the client that you are assigned to, but is often an afternoon or night schedule and so having flexibility when it comes to schedule is important.
We have a company culture that focuses on the well-being of its team members, with a good work life balance and respectful work environment.
Remote Work Guidelines & Career Insights
Practical advice for succeeding as a remote professional in this role.
Asynchronous Productivity
High-performing remote teams prioritize asynchronous communication. Document your progress clearly in tickets, maintain organized project repositories, and communicate status updates proactively without waiting for real-time meetings.
Home Office & Security
Ensure a private, quiet workstation with a reliable high-speed broadband connection (min 50 Mbps). Maintain compliance with employer cybersecurity policies by utilizing secure password managers, 2FA authentication, and authorized VPN services.
Resume & Application Tips
Tailor your CV specifically to the requirements of Customer Service Support Agent. Highlight quantifiable achievements from past roles (e.g. revenue growth, efficiency improvements, or software shipped) and showcase proven experience collaborating with remote teams.
Virtual Interview Prep
Test your video and audio hardware before virtual calls. Prepare concise STAR-format stories demonstrating how you manage time independently, handle conflicting priorities across different time zones, and solve complex problems autonomously.
Frequently Asked Questions
Key answers about the application process, remote setup, and compensation for Customer Service Support Agent.
Is the Customer Service Support Agent role 100% remote?+
Yes, this is a fully remote work-from-home position with LevelUp. You can collaborate asynchronously, manage project deliverables, and participate in virtual team meetings from your home office without daily commuting.
What qualifications and experience are needed for Customer Service Support Agent?+
Applicants are typically evaluated on 1-2 years. Key requirements include strong English communication skills, independent problem-solving abilities, and familiarity with modern remote collaboration platforms like Slack, Zoom, and project management tools.
Who is eligible to apply for this job?+
This remote opening welcomes applications from US and eligible remote regions. Candidates must ensure they meet the work authorization, residency, or independent contractor criteria required by LevelUp.
What is the salary and benefits package for Customer Service Support Agent?+
The expected compensation for this role is competitive compensation aligned with global remote market standards. In addition to base compensation, remote positions often provide flexible working hours, home office equipment stipends, and professional growth opportunities.
How do I apply and what should I prepare for the interview?+
Click the "Apply Now" button on this page to visit LevelUp's official application portal. Tailor your resume to highlight relevant achievements, and prepare to discuss your experience working productively in an asynchronous remote environment.
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