Customer Support & Operations Coordinator (SaaS)

We are looking for a Customer Experience Virtual Assistant to support the team in daily customer support, operational follow-up, and administrative coordination related to the use of our SaaS platform. This role focuses on providing excellent customer experience, managing customer requests, maintaining organized records, and supporting operational tasks that ensure smooth daily operations. We are looking for a reliable, organized, and service-oriented professional who enjoys helping customers, following up on tasks, and working in a remote, digital environment. Working hours: 7:00 a.m. to 11:00 a.m Key Responsibilities:

Customer Support & Customer Experience (60%)

Respond to basic customer inquiries related to the use of the platform.

Provide first-level functional support to customers.

Follow up on customer requests until resolution with the appropriate team.

Register and update support tickets or requests.

Ensure customers receive the necessary information to use the platform effectively.

Identify frequently asked questions or recurring issues to improve customer experience.

Administrative & Operational Coordination (25%)

Maintain client information updated.

Assist in coordinating internal and external meetings.

Document relevant communications and operational activities.

Prepare simple operational tracking reports.

Support task tracking and follow-up for the team.

Administrative & Commercial Support (15%)

Assist with invoice follow-up and payment status tracking.

Help coordinate sales or customer follow-up meetings.

Route customer feedback or requests to the appropriate teams.

2–4 years of experience as a virtual assistant, customer support assistant, or administrative support assistant.

Experience working remotely in organized and structured environments.

Experience using customer management tools.

Familiarity with collaboration tools such as Google Workspace, Slack, Notion, or similar.

Basic experience with administrative tracking, reporting, or operational coordination.

Basic to intermediate English for written communication.

Highly organized and detail-oriented

Reliable and responsible

Service-minded with a strong customer orientation

Comfortable managing multiple simple tasks simultaneously

Curious and eager to learn

Comfortable working in digital environments

Organization and time management

Attention to detail

Clear and professional communication

Task follow-up and coordination

Strong common sense and problem-solving mindset

Familiarity with Google Workspace (Docs, Sheets, Calendar)

Basic to intermediate Excel or Google Sheets

Experience with customer support or ticketing tools

Experience working with SaaS platforms is a plus

100% remote work

Part-time schedule

Opportunity to work in a growing SaaS company

Clear processes and team support

Collaborative and professional environment

About 1840 & Company 1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide. Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential. We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at . Originally posted on Himalayas