Customer Support Representative
at 1840 & Company
Apply directly for Customer Support Representative at 1840 & Company. Verified 100% work-from-home position. View requirements, benefits, salary & direct application link.
Job Overview
Published
Sep 06, 2026
Expires
Sep 21, 2026
Source
1840 & Company
Region
US
Type
Remote / Work From Home
Category
WFH
Experience
2-3 years
Job Description
We are seeking a dedicated and detail-oriented Customer Support Representative to join our team.
The ideal candidate will be responsible for managing customer inquiries and ensuring timely and effective resolutionsthrough various communication channels.
This is a part time employment only.
EST Key Responsibilities
Respond promptly to customer inquiries via email, messaging platforms, website chat, and social media messages.
Manage and resolve customer issues through our ticketing system, Zendesk, ensuring all communications are logged accurately.
Provide professional and empathetic support to customers, addressing product inquiries, order updates, troubleshooting, and general questions.
Collaborate with other departments to resolve complex issues and escalate cases when necessary.
Monitor and manage social media messages and comments, providing timely responses that align with the company’s tone and values.
Assist with processing returns, exchanges, and refunds, adhering to company policies.
Identify recurring issues and suggest process improvements to enhance the customer experience.
Maintain up-to-date knowledge of the products and services to provide accurate information to customers.
Requirements: 2-3 years of proven experience in customer support, using Zendesk as a ticketing system.
Excellent written communication skills with a professional and empathetic tone.
Ability to multitask and manage multiple communication channels simultaneously.
Strong problem-solving skills and attention to detail.
Familiarity with social media platforms and online chat systems.
Self-motivated and able to work independently in a remote environment.
Availability to work full-time, including occasional weekends or holidays if required.
Preferred Qualifications
Experience in e-commerce or retail customer support.
Knowledge of timepieces or a passion for creative and artistic products.
Familiarity with social media management tools.
What We Offer
Flexible remote work environment.
Opportunities for professional growth and development.
A supportive and collaborative team culture About 1840 & Company 1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services.
We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool.
We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina.
We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent.
Visit www.1840andco.com to learn more about us.
To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com .
Remote Work Guidelines & Career Insights
Practical advice for succeeding as a remote professional in this role.
Asynchronous Productivity
High-performing remote teams prioritize asynchronous communication. Document your progress clearly in tickets, maintain organized project repositories, and communicate status updates proactively without waiting for real-time meetings.
Home Office & Security
Ensure a private, quiet workstation with a reliable high-speed broadband connection (min 50 Mbps). Maintain compliance with employer cybersecurity policies by utilizing secure password managers, 2FA authentication, and authorized VPN services.
Resume & Application Tips
Tailor your CV specifically to the requirements of Customer Support Representative. Highlight quantifiable achievements from past roles (e.g. revenue growth, efficiency improvements, or software shipped) and showcase proven experience collaborating with remote teams.
Virtual Interview Prep
Test your video and audio hardware before virtual calls. Prepare concise STAR-format stories demonstrating how you manage time independently, handle conflicting priorities across different time zones, and solve complex problems autonomously.
Frequently Asked Questions
Key answers about the application process, remote setup, and compensation for Customer Support Representative.
Is the Customer Support Representative role 100% remote?+
Yes, this is a fully remote work-from-home position with 1840 & Company. You can collaborate asynchronously, manage project deliverables, and participate in virtual team meetings from your home office without daily commuting.
What qualifications and experience are needed for Customer Support Representative?+
Applicants are typically evaluated on 2-3 years. Key requirements include strong English communication skills, independent problem-solving abilities, and familiarity with modern remote collaboration platforms like Slack, Zoom, and project management tools.
Who is eligible to apply for this job?+
This remote opening welcomes applications from US and eligible remote regions. Candidates must ensure they meet the work authorization, residency, or independent contractor criteria required by 1840 & Company.
What is the salary and benefits package for Customer Support Representative?+
The expected compensation for this role is competitive compensation aligned with global remote market standards. In addition to base compensation, remote positions often provide flexible working hours, home office equipment stipends, and professional growth opportunities.
How do I apply and what should I prepare for the interview?+
Click the "Apply Now" button on this page to visit 1840 & Company's official application portal. Tailor your resume to highlight relevant achievements, and prepare to discuss your experience working productively in an asynchronous remote environment.
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