Healthcare Virtual Assistant
at Assist World
About the Role We are looking for an experienced Healthcare Virtual Assistant to join a growing mental health practice and provide essential administrative
Job Overview
Published
Sep 15, 2026
Expires
Dec 14, 2026
Source
Assist World
Region
SE
Type
Remote / Work From Home
Category
WFH
Job Description
About the Role
We are looking for an experienced Healthcare Virtual Assistant to join a growing mental health practice and provide essential administrative and patient support.
This is a hands-on role for someone with a medical/healthcare background who is confident communicating with patients, managing administrative tasks, and navigating healthcare processes such as insurance claims and prior authorizations.
The ideal candidate will be organised, reliable, empathetic, and comfortable working independently in a remote environment.
Key Responsibilities
- Answer incoming patient phone calls and provide professional, friendly support
- Schedule and coordinate patient appointments
- Follow up with patients as required
- Manage and follow up on billing claims
- Assist with insurance claim denials and rejections
- Complete and manage prior authorizations
- Document patient communications accurately within the EHR
- Maintain organised and up-to-date patient records
- Support the practice with general healthcare administration
- Communicate professionally with patients and other members of the healthcare team
- Use RingCentral for phone/VOIP communications
- Work within the practice's EHR system and learn Eikonotes Requirements ● Previous experience working in a healthcare or medical environment
- Experience working with an EHR/EMR system
- Strong understanding of healthcare administration
● Experience completing prior authorizations — this is an important requirement
- Experience dealing with insurance claims, denials, and rejections
● Strong organisational and time-management skills
- Ability to handle confidential patient information professionally
- Comfortable working independently and managing multiple priorities
- Reliable internet connection and a professional remote working environment Nice to Have ● Experience working within a mental health or therapy practice
- Previous experience with Eikonotes
- Experience with RingCentral
- Spanish-speaking ability would be a plus, but is not essential
Why Join Assist World ?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
NO TRACKER. NO PROBLEM
Originally posted on Himalayas
Remote Work Guidelines & Career Insights
Practical advice for succeeding as a remote professional in this role.
Asynchronous Productivity
High-performing remote teams prioritize asynchronous communication. Document your progress clearly in tickets, maintain organized project repositories, and communicate status updates proactively without waiting for real-time meetings.
Home Office & Security
Ensure a private, quiet workstation with a reliable high-speed broadband connection (min 50 Mbps). Maintain compliance with employer cybersecurity policies by utilizing secure password managers, 2FA authentication, and authorized VPN services.
Resume & Application Tips
Tailor your CV specifically to the requirements of Healthcare Virtual Assistant. Highlight quantifiable achievements from past roles (e.g. revenue growth, efficiency improvements, or software shipped) and showcase proven experience collaborating with remote teams.
Virtual Interview Prep
Test your video and audio hardware before virtual calls. Prepare concise STAR-format stories demonstrating how you manage time independently, handle conflicting priorities across different time zones, and solve complex problems autonomously.
Frequently Asked Questions
Key answers about the application process, remote setup, and compensation for Healthcare Virtual Assistant.
Is the Healthcare Virtual Assistant role 100% remote?+
Yes, this is a fully remote work-from-home position with Assist World. You can collaborate asynchronously, manage project deliverables, and participate in virtual team meetings from your home office without daily commuting.
What qualifications and experience are needed for Healthcare Virtual Assistant?+
Applicants are typically evaluated on relevant industry background, core capabilities, and self-management. Key requirements include strong English communication skills, independent problem-solving abilities, and familiarity with modern remote collaboration platforms like Slack, Zoom, and project management tools.
Who is eligible to apply for this job?+
This remote opening welcomes applications from SE and eligible remote regions. Candidates must ensure they meet the work authorization, residency, or independent contractor criteria required by Assist World.
What is the salary and benefits package for Healthcare Virtual Assistant?+
The expected compensation for this role is competitive compensation aligned with global remote market standards. In addition to base compensation, remote positions often provide flexible working hours, home office equipment stipends, and professional growth opportunities.
How do I apply and what should I prepare for the interview?+
Click the "Apply Now" button on this page to visit Assist World's official application portal. Tailor your resume to highlight relevant achievements, and prepare to discuss your experience working productively in an asynchronous remote environment.
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