Merchant Support Specialist-Payment Processing
at Millennium Systems International
Millennium Systems International is the leading business management software provider for the beauty and wellness industry and the maker of Meevo.
Job Overview
Published
Sep 14, 2026
Expires
Dec 13, 2026
Source
Millennium Systems International
Region
US
Type
Remote / Work From Home
Category
WFH
Job Description
Millennium Systems International is the leading business management software provider for the beauty and wellness industry and the maker of Meevo. Built over three decades of insight, innovation, and disruption, Meevo is a true all-in-one solution for sophisticated salons, spas, and med spas looking to bolster their successes. Meevo grows with you, supporting your goals and vision every step of the way with reliable tools you can count on today and tomorrow. Meevo is HIPAA compliant and user-friendly, with more than 150,000 users logging in daily to help their salon, spa, and med spa businesses thrive.
We’re just as passionate about our people as we are about our product. MSI is proud to be recognized as a New Jersey Top Workplace and Remote Top Workplace, along with earning Top Workplaces Culture Excellence Awards for Technology Industry, Work-Life Flexibility, Purpose & Values, Employee Well-Being, Employee Appreciation, and Professional Development.
Our values are at the heart of how we work, collaborate, and succeed
Innovation
Disruption
Empowerment
Inspire
Creativity
Integrity
We are looking for a Merchant Support Specialist to complement our MeevoPay Merchant Services Team! The Merchant Support Specialist will be responsible for providing assistance on technical issues for our clients utilizing MeevoPay, Meevo’s credit card processing. This is a remote role.
Candidates must reside in the United States. Millennium Systems International participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Responsibilities
Provide support to clients transitioning from third-party vendors to MeevoPay. Assist with related merchant inquiries and troubleshoot issues.
Address and resolve inbound client inquiries and issues via phone, email, or ticketing systems
Utilizing Salesforce to manage and create new tickets for all incoming inquiries. Accurately enter client details into database. Update existing tickets when applicable
Understand and provide guidance on clients’ technical issues using problem solving
Document solutions in Salesforce and provide dependable and timely resolutions to clients
Provide timely follow-up to resolve client inquiries
Handle client complaints respectfully and professionally
Work with colleagues and other departments to provide superior customer service
Requirements
BS/BA degree preferred
Previous experience in electronic payment processing customer support role with knowledge of payment processing systems and technologies OR previous experience in beauty/wellness industry
Previous experience providing support remotely via phone
Excellent problem-solving skills
High computer literacy and ability to learn new software
Ability to address difficult or complex customer scenarios with professionalism
Ability to multitask
We Offer
Paid Time Off (PTO) and Holidays
Enjoy a generous 3 weeks of Paid Time Off (PTO) that begins accruing with every pay period from your very first day! Plus, you’ll enjoy ten (10) paid holidays throughout 2025, along with five (5) paid sick days and one (1) personal day —because we believe in taking care of you!
Medical, Dental, and Vision Benefits
Your well-being is a priority! We offer subsidized Medical, Dental, and Vision plans , with coverage kicking in quickly. It's all about making sure you stay healthy, happy, and well-cared for.
Life Insurance
Peace of mind for you and your loved ones! We provide Life Insurance and Accidental Death & Dismemberment (AD&D) . What’s even better? Millennium Systems International fully covers the entire cost—100% on us!
Long-Term and Short-Term Disability Insurance
Stay secure no matter what life brings your way. Short-Term and Long-Term Disability insurance. And we’ve got your back— Millennium Systems International covers the full cost of Long-Term Disability at 100%.
401(k) Retirement Plan
Plan for your future with confidence! You’ll be eligible to enroll in our robust 401(k) plan . When you do, you’ll enjoy a 100% match on up to 4% of your contributions, thanks to our Safe Harbor plan . It’s our way of helping you build a brighter tomorrow.
Learning & Development Opportunities
We foster a culture of growth and professional excellence. As part of our benefits, we offer unlimited access to Udemy’s online courses, helping you refine your skills, explore new areas, and advance your career. Whether you're deepening your expertise or learning new technologies, we’re here to support your development every step of the way. Originally posted on Himalayas
Remote Work Guidelines & Career Insights
Practical advice for succeeding as a remote professional in this role.
Asynchronous Productivity
High-performing remote teams prioritize asynchronous communication. Document your progress clearly in tickets, maintain organized project repositories, and communicate status updates proactively without waiting for real-time meetings.
Home Office & Security
Ensure a private, quiet workstation with a reliable high-speed broadband connection (min 50 Mbps). Maintain compliance with employer cybersecurity policies by utilizing secure password managers, 2FA authentication, and authorized VPN services.
Resume & Application Tips
Tailor your CV specifically to the requirements of Merchant Support Specialist-Payment Processing. Highlight quantifiable achievements from past roles (e.g. revenue growth, efficiency improvements, or software shipped) and showcase proven experience collaborating with remote teams.
Virtual Interview Prep
Test your video and audio hardware before virtual calls. Prepare concise STAR-format stories demonstrating how you manage time independently, handle conflicting priorities across different time zones, and solve complex problems autonomously.
Frequently Asked Questions
Key answers about the application process, remote setup, and compensation for Merchant Support Specialist-Payment Processing.
Is the Merchant Support Specialist-Payment Processing role 100% remote?+
Yes, this is a fully remote work-from-home position with Millennium Systems International. You can collaborate asynchronously, manage project deliverables, and participate in virtual team meetings from your home office without daily commuting.
What qualifications and experience are needed for Merchant Support Specialist-Payment Processing?+
Applicants are typically evaluated on relevant industry background, core capabilities, and self-management. Key requirements include strong English communication skills, independent problem-solving abilities, and familiarity with modern remote collaboration platforms like Slack, Zoom, and project management tools.
Who is eligible to apply for this job?+
This remote opening welcomes applications from US and eligible remote regions. Candidates must ensure they meet the work authorization, residency, or independent contractor criteria required by Millennium Systems International.
What is the salary and benefits package for Merchant Support Specialist-Payment Processing?+
The expected compensation for this role is competitive compensation aligned with global remote market standards. In addition to base compensation, remote positions often provide flexible working hours, home office equipment stipends, and professional growth opportunities.
How do I apply and what should I prepare for the interview?+
Click the "Apply Now" button on this page to visit Millennium Systems International's official application portal. Tailor your resume to highlight relevant achievements, and prepare to discuss your experience working productively in an asynchronous remote environment.
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