Operations Support (INTERNAL OPENING)
at Expedock
About ExpedockWe are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent & cutting edge technology to enable businesses to unl
Job Overview
Published
Sep 13, 2026
Expires
Dec 12, 2026
Source
Expedock
Region
PT
Type
Remote / Work From Home
Category
WFH
Job Description
About Expedock
We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent & cutting edge technology to enable businesses to unlock their full potential.
About the Role We are looking for an Operations Support professional to provide day-to-day administrative and operational support for international freight forwarding activities.
This role will focus on monitoring operational inboxes, registering jobs, creating shipments and consoles in CargoWise, managing shipment documentation, and following up on operational requirements to ensure jobs are processed accurately and on time.
What You'll Do
Monitor operational inboxes and register jobs from order level
Review incoming shipment details and ensure information is complete and accurate
Create shipments and consoles in CargoWise
Handle e-DOCing and upload required shipment documents
Follow up on EDOs, telex releases, customs holds, and other operational requirements
Coordinate with relevant teams and stakeholders to obtain missing information or documents
Update shipment records and systems with the latest information
Maintain accurate and organized shipment documentation
Monitor assigned jobs and follow up on outstanding operational requirements
Support other forwarding and operations-related administrative tasks as needed
What You Need
Prior experience in freight forwarding, logistics, or operations support
Experience handling shipment documentation and operational processes
Familiarity with CargoWise is preferred
Understanding of common freight forwarding terms and processes
Strong attention to detail and accuracy
Good written English communication skills
Comfortable monitoring and managing a high volume of emails and tasks
Organized and able to prioritize multiple jobs and deadlines
Ability to work independently and follow established processes
Comfortable performing detail-oriented and repetitive operational tasks
Technical Requirements
Fiber internet (PLDT Fiber, Converge, Globe Fiber, etc.) - recommended speed of 100/50 Mbps
Backup internet (mobile hotspot or secondary ISP) capable of at least 20 Mbps
Quiet, conducive home workspace
OPTIONAL: Wired Ethernet connection preferred during work hours
OPTIONAL: Power backup (UPS) if the location experiences frequent outages
Why Expedock
HMO coverage and leave credits become available after three months of engagement.
Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success.
Structured Engagement & Training: Start strong with a structured engagement program and client-specific training designed to help you quickly master your assigned workflows.
Candidate Data & Privacy Notice By submitting your application to Expedock , you acknowledge and consent to the collection, use, and processing of your personal information for recruitment and hiring purposes. Your information will be used to:
Evaluate your qualifications and suitability for current and future roles
Communicate with you throughout the recruitment process Improve our hiring processes and overall candidate experience
Maintain talent pools for future opportunities, where permitted by law
We handle candidate data with care and in accordance with applicable data protection and privacy regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.
Originally posted on Himalayas
Remote Work Guidelines & Career Insights
Practical advice for succeeding as a remote professional in this role.
Asynchronous Productivity
High-performing remote teams prioritize asynchronous communication. Document your progress clearly in tickets, maintain organized project repositories, and communicate status updates proactively without waiting for real-time meetings.
Home Office & Security
Ensure a private, quiet workstation with a reliable high-speed broadband connection (min 50 Mbps). Maintain compliance with employer cybersecurity policies by utilizing secure password managers, 2FA authentication, and authorized VPN services.
Resume & Application Tips
Tailor your CV specifically to the requirements of Operations Support (INTERNAL OPENING). Highlight quantifiable achievements from past roles (e.g. revenue growth, efficiency improvements, or software shipped) and showcase proven experience collaborating with remote teams.
Virtual Interview Prep
Test your video and audio hardware before virtual calls. Prepare concise STAR-format stories demonstrating how you manage time independently, handle conflicting priorities across different time zones, and solve complex problems autonomously.
Frequently Asked Questions
Key answers about the application process, remote setup, and compensation for Operations Support (INTERNAL OPENING).
Is the Operations Support (INTERNAL OPENING) role 100% remote?+
Yes, this is a fully remote work-from-home position with Expedock. You can collaborate asynchronously, manage project deliverables, and participate in virtual team meetings from your home office without daily commuting.
What qualifications and experience are needed for Operations Support (INTERNAL OPENING)?+
Applicants are typically evaluated on relevant industry background, core capabilities, and self-management. Key requirements include strong English communication skills, independent problem-solving abilities, and familiarity with modern remote collaboration platforms like Slack, Zoom, and project management tools.
Who is eligible to apply for this job?+
This remote opening welcomes applications from PT and eligible remote regions. Candidates must ensure they meet the work authorization, residency, or independent contractor criteria required by Expedock.
What is the salary and benefits package for Operations Support (INTERNAL OPENING)?+
The expected compensation for this role is competitive compensation aligned with global remote market standards. In addition to base compensation, remote positions often provide flexible working hours, home office equipment stipends, and professional growth opportunities.
How do I apply and what should I prepare for the interview?+
Click the "Apply Now" button on this page to visit Expedock's official application portal. Tailor your resume to highlight relevant achievements, and prepare to discuss your experience working productively in an asynchronous remote environment.
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